Job Overview/Purpose:Working as an important part of Rabobank’s Corporate Real Estate and Workplace Strategy Team, the Workplace Coordinator for Corporate Real Estate will play a leading role in managing onsite property matters and also monitoring activity based working environments. The role will work as part of a team of 4, Managing Wellington and remotely manage 30 branches, across Australia.
Key Responsibilities and Accountabilities:1.Property coordination of Sydney head office.
2.Remote Property coordination of National Branches
3.Workplace preventative maintenance planning and testing
4.Monitor and manage workplaces with reference to change, space utilisation and maintenance
5.Support focus groups with the wider team for workplace feedback and assist with any changes, influence users to harness workspaces and use workplace technology
6.Coordination of Fire Wardens and First Aiders
7.Facilities Management across the portfolio
8.Coordination of onsite WHS planning, testing and risk mitigation
9.Workplace inspections, locally and offsite through 3rd parties
10.Provide timely communication to key internal and external stakeholders on issues and action items, while ensuring suppliers are delivering on SLA’s
11.High level & informal reporting to the Senior Workplace Manager
12.Support the management of onsite property incidents and communications
13.Manage suppliers in line with agreements and SLA’s, including. Cleaners, maintenance providers, building management and other suppliers.
14.Space planning and select minor works coordination
15.Management of PPP for select areas within the Workplace team
16.Drive supplier management responsibilities and building management relationships
17.Provide a high level of customer service through positive and responsive actions
18.Requirements to undertake ADHOC duties as requested by CREW Management Team
Core Competencies:Deliver Results – Working actively and in a disciplined way towards achieving the agreed results, set goals and applying sound judgment. Working according to the principles of “right first time” and “good is good enough”. Seeking challenges and identifying and creating opportunities to improve results.
Communication – Delivers a strong and coordinated message. Ensures transparency. Superior Relationship management & influencing skills.
Execute Strategy – Translating strategy into clear, concrete objectives, priorities, plans and action-oriented processes. Indicating action times and resources required to achieve goals.
Initiative – Challenging self and others to pursue initiatives and take responsible risks with the objective of improving results. Making decisions and initiating actions based on a well-considered risk analysis. Daring to speak up and make choices. Taking responsibility for own decisions and choices.
Customer Focus – Engaging the customer in dialogue; detecting and listing customers’ wishes and needs. Responding and anticipating to this, putting customer interest first. Thinking and acting from the customer’s perspective. Staying focussed on creating added value for the customer (customer value) and improving the service provision.
Partnership- Contributing to a joint result based on the philosophy of reciprocal value creation. Seeking collaboration and supporting others. Showing commitment to the joint objectives and acting accordingly. Sharing information and knowledge with others. Achieving and connecting synergies.
Job Skills and Knowledge:Experience
• 3-5 years’ experience in the Workplace and/ or Facilities space
• Onsite facilities experience
• Involvement with supporting across multiple activities in Workplace, both Technology and Property
• Demonstrated ability to be a team player who can prioritise under pressure
• Proven experience in high levels of customer service
• Strong communication skills, verbal and written
• Experience/and or clear understanding of ABW environment
• Understanding and use of Sharepoint.
• Prior work in banking, financial service or agricultural industry
• Sound knowledge in Microsoft applications
• Experience with IT & AV troubleshooting
Qualifications -Technical and specialist skills:
• Relevant degree in banking or property and workplace coordination
• Strong MS Office skills including advanced Excel & PowerPoint