Service Delivery Manager

Location: Sydney
Job Type: Full time
Reference: COG-939182

As a Service Delivery Manager, you will be responsible for managing end to end IT infrastructure service delivery. Overall you will be required to manage the service team, manage client expectations, develop relationships and provide outstanding client experience.


  • responsible for all aspects of IT service delivery, which includes managing resources, risks and issues registers, reporting, and scheduling
  • ensure that service level agreements are clearly defined, agreed and implemented with the client, and that accurate measurement and recording of service levels is established and maintained.
  • driving service delivery from an Agile delivery management practices and techniques perspective.
  • manage implementation of actions arising from day to day business activities, security requirements and user survey feedbacks.
  • provide escalation point for client incidents and escalations.
  • manage stakeholder communications, client expectations, timelines, and deliverables.


  • 7 years + experience of IT development and support, including at least 5 years complex infrastructure service delivery
  • experience in agile framework and delivery
  • experience in end user desktop and application delivery
  • experience in print services
  • knowledge of ITIL framework
  • a collaborative approach to working
  • pragmatically able to respond to changing needs
  • provide drive to a team.

Please apply via the following link.

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The Corporate Operations Group (COG) brings together specialist support services including workplace, human resources, market operations and technology. COG's purpose is to drive operational excellence through business-aligned services with a focus on quality, cost and risk. COG comprises the following divisions: Business Improvement and Strategy, Business Services, Human Resources, Market Operations, and Technology.

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