At CommBank we never lose sight of the role we play in other people’s financial wellbeing. Our goal is to help people and businesses move forward, to progress. To make the right financial decisions and achieve their dreams and aspirations.
The Retail Bank is the public face of CommBank – in branches, on the phone, through videoconferencing and online. Together we deliver a seamless banking experience to over 10 million of our personal and small business customers. Supported by world class technology, we’re able to offer market-leading products that best suit their financial needs and goals.
What will you do?
You will respond to customer queries in a professional and effective manner, proactively identifying products and services relevant to the customer's needs.
You will coach your fellow team members on the current rates and campaigns aswell as act as a point of reference for deposit related issues.
What will help you succeed?
To be successful in this role you’ll have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do.
You’ll need to bring your passion for service excellence and, whilst being comfortable working independently,you will also be able to refer our customers to other specialist team members in order to better serve their needs.
You will be able to demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions.
Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.