Retention Specialist

Location: Sydney
Job Type: Full time
Reference: 40012788_13032018

Retention Specialist


- Excellent Customer Service

- Flexible and Dynamic Team

- Sydney Olympic Park Location


Your Business

CommInsure forms part of the Commonwealth Bank - the country's leading provider of integrated financial services - we have one vision: to excel at securing and enhancing the financial wellbeing of people, businesses and communities.

Without question, our customers are at the heart of everything we do. We remain committed to providing the best products and service while also educating all Australians on the vital need for insurance. Our customer service teams are genuinely caring and empathetic about what our customers are going through.


Your Role

As a Retention Specialist within the Life Customer Solutions Contact Centre, you are responsible for retaining CommInsure business with our high risk clients through excellent customer service, needs analysis and utilising established retention methods.

The role's purpose is to provide support to business growth, profitability and retention through proactively servicing customers.  This will be achieved by contacting customers at key points in the customer life cycle, with the aim to add value to them and to build a strong relationship between the customer and CommInsure.

This will include the provision of general telephone advice across a range of specific strategies.


You Will

Shift details:

You will be available to work between the hours of 8am - 8pm on a rotating roster and may sometimes be required to work on Public Holidays.


You Will Bring


At CommBank, we’re committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value’s driven organisation, we nurture and support our people; through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities. At CommBank you can be you.