Data Insights and Reporting Analyst

Location: Melbourne, Victoria
Job Type: Full time
Contact: Nives Kolaric
Email: email Nives
Reference: 211220_1505451251

nbn seeks to create an inclusive and diverse workplace that is reflective of the wider communities in which it operates and balancing opportunity for all. We are building a culture where different perspectives, thinking and skills are valued, and people are supported to achieve their potential. In particular, nbn is committed to increasing participation and leadership positions held by women and Aboriginal & Torres Strait Islander peoples in our organisation.

Your role in the future:

This is a 12-Month Max Term Contract

As a Data Insights and Reporting Analyst, your primary responsibility will be providing strong support to the Capacity Management team to ensure that the team are equipped with the right levels of appointment capacity to successfully deliver appointment availability that meets Service Level Agreement (SLA) targets. With a strong root cause analysis mindset, you will provide support with the Short/Long Term Capacity Management Planning team to allow for constructive conversations to be held with the planning team, backed up with essential data analysis. You will also be required to create necessary reports which will be used by Executives in their meetings.

You can contribute to:

  • Applying expertise in quantitative analysis, data visualisation to tell the story behind the numbers and derive actionable insights for continuous improvements
  • Working with the Capacity Planning team to provide historical data and operational insights in order to carry out "actuals vs forecasted volumes" prior to the publication of the forecast
  • Root Cause Analysis (RCA) on calendar breaches will be an ongoing activity ensuring the "required smarts" are in place to drive improvements
  • RCA of any demand to capacity gaps, identification and provide feedback to Contractor Management
  • Utilising spreadsheets and pivot tables to draw, analyse and report capacity data
  • Preparing slide packs which includes key findings and analysis with the right level of commentary to be presented at an Executive level
  • Collating, analysing and assessing data sources to provide weekly and monthly findings on capacity responses

A bit about us:

nbn is the team behind the design, build and operation of the nbn network. Working for nbn, you'll be part of one of the largest technology infrastructure projects Australia has seen, providing you with loads of opportunities, great flexibility, and a collaborative culture. You'll work with inspirational leaders and innovators in their field, help take on engaging and exciting work, and seek imaginative solutions to new questions every day.

We are dedicated to providing all Australians with access to the benefits of fast broadband. But the nbn network is so much more than access to fast internet. A state of the art communications network helps ensure our digital future, and gives Australians the opportunity to be more productive, more creative, more efficient, and more connected - benefits we can all enjoy for decades to come, no matter where we live.

A bit about you:

You will have proven analysis and reporting experience within large, complex, big data environments with the ability to think and act strategically. The ability to translate large volumes of data into logical and easy to understand outputs will be crucial to this role. An eye for detail will help you thrive in this role as you will be able to identify data integrity issues from the beginning. As a critical thinker, you are able to look at numbers, trends and data and provide actionable insights for continuous improvements.

You will be a motivated individual who is adaptable, driven and agile. You will have exceptional communication skills, both written and verbal. Advanced knowledge of Microsoft Office products and experience with Tableau, SQL, VBA or Alteryx would be preferred. Telecommunications or Utilities experience would be highly beneficial but not essential.

You should also be comfortable with change - nbn is a fast-moving organisation with a lot of change and new challenges every day. We think it's great, but understand it's not for everyone.

How to apply:

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

nbn is a fast-moving organisation with lots to deliver - so we may not always wait until the job ad expires before reviewing applications. As a result, you should submit your application as soon as possible!

At nbn our people and our planet matter. We have an unwavering commitment to the wellbeing and safety of our employees so that everyone goes home safely each day and can perform at their peak to deliver the nbn network.